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6 out of 10 stars (11 votes)

Cute HelpDesk 1.0 (1.23MB)

Every agent has his own queues with cases to monitor. All interactions with clients and updates by other agents are structured and time-stamped in the case history. There is a visual clue if a case is updated by another agent. There is instant messaging of cases that are threatened to be overdue. Other features include direct e-mail from the program, an activity log, a database backup option, different user levels, and more.


Detailinfos

1098 Downloads
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Am Thu Jun 13 2002 eingetragen
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